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Che Feifei: Serving every passenger with sincerity

ezhejiang.gov.cn| Updated: September 30, 2022 L M S

Che Feifei, a delegate to the 20th National Congress of the Communist Party of China (CPC) and the conductor of the high-speed railway in Hangzhou Passenger Section of China Railway Shanghai Bureau Group Company, has won many honors throughout her fourteen-year career.

In 2008, Che Feifei became a conductor on a regular-speed train from Hangzhou to Lanzhou. After three years on the job, she was elected to the crew of the "Xizi", which is famous for its high-quality service, and became the group leader.


Che Feifei helps passengers with luggage on the train. [Photo/Zhejiang Daily]

In August 2021, shortly after the departure of the G174 train, which was staffed by the "Xizi" crew, a woman suffered from sudden abdominal pain due to illness. She insisted on going home and refused to receive treatment. Che Feifei was not discouraged. She patiently persuaded the woman, called an ambulance and the woman's family, and successfully led the crew to get her off the bus safely.

Apart from her busy work, studying is also one of Che Feifei's top priorities, and that includes studying English. "Next year's Asian Games will be held in Hangzhou. The high-speed rail is a great way to showcase Hangzhou's image. I have to study foreign languages well so that I can better serve the Asian Games."